FANTASTIC PASTRY SHOP CASE STUDY

Introduction about Fantastic Pastry Shop:

Fantastic Pastry Shop is a traditional pastryshop established in 1999. It isa small shop owned by two persons. One of them was responsible for buying goods and bringing them to the shop two times a day (every morning and late afternoon). The other one is managing the shop activities and organizing shifts for employees. They work 24/7 and have three shifts. They employ well-experienced employees in each shift. The shop has three chefs for making the dough and sauce, three well-trained employees for preparing and putting the ingredients, and three well-trained employees for cooking the pastry andcontrolling the oven heat.The owners work on this shop and have other employees to help them.

The order process in Fantastic Pastry Shop:

The process starts by welcoming the customer and giving them the menu. The customer looks into the menu then places their order. The cashier writes down the order on a separate paper for each customer, calculates the prices, and then asks the customer to pay (4minutes). After getting the payment, the cashier handed the paper of each order to the second employee. The next employee then starts to prepare the dough based on the order (the shop has two bases of dough: white flourdoughand brown wholemeal flour dough)(4 minutes). The next employeeis responsible for filling the pastry with the ingredients based on each customer’s order (2minutes). The nextemployee takes the pastry, puts it into the oven until it is ready, and then gets it back (2minutes for white flourbase and 4minutes for brown wholemeal flour base). The last employee cut the pastryand packages it then hands it to the customer (2minutes).

The current situation of Fantastic PastryShop:

The shop starts to get a lot of orders that are over its capacity due to its reputation. It usually gets around 20 orders from persons coming to their shop in each hour. Each order – on average – includes 3-5 pastries of different bases and ingredients. However, the shop lost a couple of its experienced employees responsible for preparing and cooking pastries.

The Issues in Fantastic Pastry Shop:

The Fantastic Pastry Shop was very successful and had many customers and significant revenue. However, the shop starts to lose many of its loyal customers and receives a considerable number of complaints. The managers started to investigate the complaints they received. They also contacted their loyal customers to understand the different issues more clearly. After this deep investigation, they categorized the issues into the following categories:

• Some of the pastry’sbases and ingredients are unavailable in the early afternoon or late night.

• The waiting time becomes unacceptable to customers.

• The quantity of ingredients is not always the samewhich affecting the taste of the pastry.

• The brown wholemeal flourbaseof pastries is sometimes undercooked.

• The customers sometimes get some of their pastriescold.

• The customers sometimes get the wrong order.

The requirements to solve Fantastic Pastry Shop process issue:

Besides the available information, you are expected and allowed to make assumptions, if you need, to improve the process and solve the issue of the Fantastic Pastry Shop.

You are requested to solve the issue of the Fantastic Pastry Shop and improve its process and performance by answering the following questions.

5 Marks

Learning Outcome(s):CLO1: Explain the interdisciplinary concepts, theories, and trends in ES and their role in supporting business operations.Question One

Explain the main Input, Process Activities, and Output of the Fantastic Pastry Shop Process. Then, calculate the current cycle time of the process?Also, calculate the throughput for this process in 1 hour?Further, find out the bottleneck activities?

4 Marks

Learning Outcome(s):CLO4:Design ES architectural models for various business processes.

Question Two

Model current (As-Is) process using BPMN 2.0 utilizing any tool such as Visio?Thenanalyze As-Is process fromboth time and quality perspectives (mention at least 1 issue related to time and 1 issue related to quality in the process)?

6 Marks

Learning Outcome(s):

CLO3:Discuss the issues and challenges associated with implementing ES and their impacts on corporate enterprises.Question Three

Suggest at least 3 ideasfor improving the current processfrom the following perspectives: a) employees’perspective, b) equipment’s’ perspective,and c) IT & IS technologiesperspective?Also explain how yoursuggestions will solve Fantastic Pastry Shop issues?Finally, propose the To-Be processmodel using BPMN 2.0 by utilizing any tools?

Assignment Brief

Introduction

Please read this assignment brief carefully, to enable you to do the task. The task for this assignment is to prepare a professional contractor’s consultant report approximately 3,000 words in length referenced appropriately, relating to the contractual solutions available to the contractor on various projects they run.

This is an individual assignment, which carries 50% of the unit marks.

You also need to include the coursework self-assessment sheet

Scenario

You are employed as a consultant by a medium-sized contractor specialised in the construction of warehouses, industrial units and office buildings. Your employer asked you to give them some advice on construction law and regulations, examine issues faced on two projects, and produce a report advising them on the way forward.

Tasks

For this report, you need to complete the following tasks.

Construction Law and Regulations

Tasks

• Your employer wants to know more about Section 108 of the Housing Grants, Construction and Regeneration Act 1996. Your employer understands that the Construction Act 1996 confers the right to adjudication where a dispute relating to a qualifying construction contract exists and also sets out the minimum requirements for the contract provisions in respect of adjudication to comply with the Act.

Your employer asked you to:

• Review and explain the nature of those requirements. [Total Mark 15]
• Your task is to compare and contrast the provisions of the Health and Safety at Work Act 1974 and the CDM Regulations 2015, identifying the purpose of both and critically appraising the relevance of the two statutory provisions to construction projects (Office Building Project and Warehouse and Offices Project).

2.Your employer instructed you to examine the law which applies to construction projects in respect of health, safety, and welfare.

[Total Mark 10]

Office Building Project

Your employer is contracted to build an office building. This project commenced two months ago. The work is proceeding well. Last month the client’s QS prepared an interim valuation which was agreed and certified by the contract administrator a few days later within the terms of the contract.

As a result of a series of administrative errors, your employer, the contractor, has not received payment for valuation number one, which was due a week ago.

Task

Advise your employer on the obligations of the client in terms of payment. Assess the remedies under the contract which are available to your employer in this situation. Suggest with justification the most appropriate course of action.

Note: The contract is a standard form of contract. In your answer, you are free to assume whether the contract is JCT16 or NEC4.

[Total Mark 30]

Warehouse and Offices Project

They have won a contract to construct a warehouse and offices for a freight delivery company.

A dispute has arisen concerning some of the load test results for the piling works, a small number of which have not met design requirements. Your team are sure this work is in accordance with the specification but the client’s representatives have insisted that they have witnessed faulty workmanship and want to find a solution urgently.

An interim valuation has recently been certified and will be due for payment in ten days, however the client is insisting that no further payments should be made until this matter is dealt with.

The contract is a standard form of contract, which provides for both adjudication AND arbitration and the Project Manager has suggested that both parties resort to arbitration and waive their right to adjudication.

Task

Prepare a brief outlining the various problems raised by this situation and the means by which the contract documentation deals with them. Recommend the procedures that should be adopted by the parties to provide a solution.

Note: In your answer, you are free to assume whether the contract is JCT16 or NEC4.

[Total Mark 45]

Note

To complete the tasks above, you may need to make some assumptions – please highlight these in your report.

Module Two: Annotated Bibliography Content

• Barrett, Charles Kingsley. The Gospel According to St. John: An Introduction with Commentary and Notes in the Greek Text. 2nd ed. Westminister John Knox Press, 1978.
  This commentary contains detailed exegesis of the Greek text that is worth considering regardless of whether one agrees with all of Barrett’s conclusions. The author provides a lengthy introduction (146 pages), including discussions on the historical, theological, and linguistic aspects of this book. These categories will aid in the research being conducted by providing a logical breakdown of subcategories. Barrett himself is one of the greatest English language commentary writers of the twentieth century. However, he follows some older views on John’s Gospel regarding source and background that would be difficult to find anywhere else, thus providing useful information to the research.
  Brown, Ottilioa, and Juliet Robinson. “Resilience in Remarried Families.” South African Journal of Psychology, vol. 42, no. 1, 2012. Pp 114-126.
  This article reports on a salient research study in which the target was to identify and explore the resiliency factors that enable blended families to adjust and adapt. It involved a total of 35 participants: 19 parents and 16 adults. Descriptive statistics were used to analyze the biographical information. This information will help hone down the research by looking at specific numbers of people affected by remarriage. This source also uses correlation analysis to analyze the quantitative data: and content analysis was used to analyze the qualitative data. The research found that family hardiness, problem solving, communication, family time, and routines showed a positive correlation for both parties. Common themes between the teen and parents such as spirituality, boundaries, communication, flexibility and tolerance also had a strong positive correlation between both. This will help in proving the research essay’s main point that these aspects are interconnected. The journal is a peer-reviewed journal. Ottilia Brown is also the author of other academic journal articles on learning disabilities and ADD. The author appears well-versed and knowledgeable on the topic at hand.
  Lamott, Anne. Bird by Bird: Some Instructions on Writing and Life, Anchor Books, 1995.
  Taking a humorous approach to being a writer, this book is wry and anecdotal and offer advice on the writing life from plot development to jealousy, from perfectionism to struggling with one’s own internal critic. In the process, Lamott includes fun and productive writing exercise. She offers sane advice that will be useful in showing how those that struggle with writing anxieties are able to cope. However, her main goal seems to be offering readers a reality check regarding writing, publishing and struggling with one’s imperfections in the process. It’s not a dry handbook of writing and/or publishing, but it is indispensable because of its honest perspective, down-to-earth humor, and encouraging approach. Parts of it could easily be included in the curriculum for a writing class. Several chapters in Part 1 address the writing process and would serve to generate discussion on students’ own drafting and revising processes. Her research is invaluable when looking at how writing can be both engaging and enjoyable.

  analyze a fatal construction accident and create a REPORT and SHORT PRESENTATION.

 TO ANSWER THESE:1.         Chart that shows the Chain of Events, conditions, and causal factors Use an event-based causal chart like the one described in the posted paper “Root Cause Analysis for Beginners” and try to identify as many relevant causal factors as you can.  Indicate the relevant events, conditions and actions.  Provide a description of the incident that accompanies the chart.Indicate the causal factors on the chart (similar to the class example)2.         Root cause analysis (Why it happened)You should consider the following possible causal factors.  To investigate causes, use the questions listed in the “Incident Investigation Guide.”  Human factors:  What operation was the worker(s) performing? How? Did the worker perform safe, unsafe acts, errors, violations? Try to explain why the worker(s) acted the way they did.  Use the Human Factors framework:  Task Demands, Work environment, Individual capabilities, and Human nature.  What factors were likely to influence the actions in the case?Production system:  What were the elements of the production system that influenced the course of events, actions, conditions, etc.   Work method, work organization, tools and equipment, material, jobsite organization, preparation, production goals and pressures, task assignments, production controls, supervision, etc..Environment:  What is the role of the physical and production environment?Management role (the injured worker’s management).  How management’s actions/inactions affected the conditions, actions and events of the case.  Safety systems training, personnel management, Jobsite management, supervision.  What were the conditions on the job? What was the hazards involved? How was the hazards addressed/managed3rd parties: How did others (coworkers, other trades, designer, owner, GC, etc.) influence the events?PRIORITIZE THE CAUSES you identified in order of importance.3.         Allocate responsibility   Allocate responsibility to (1) the Worker, (2) the worker’s Employer, and/or (3) 3rd Parties. The total should be 100%.Justify your allocation:  Indicate the responsibilities of the different parties. Identify and cite the relevant OSHA regulations and standards.  Indicate WHO was in violation of what standards. 4.         Propose and prioritize controlsHow would you plan and control the operation to prevent such accidents?  What actions / conditions can be most effective in preventing them?You can propose several solutions. Use the hierarchy of controls to identify and prioritize solutionsWho was in the best position to prevent the accident?  What actions/changes are needed and by whom?Remember that the most effective interventions involve controlling the conditions, rather than the workers’ actions.Prioritize the solutions in order of effectiveness. 

Exercise 1: Filtering a random signal by direct convolution

Write a MATLAB program to
(a) Generate a random input signal of 50 samples whose amplitude is uniformly distributed between -4 and 5;
(b) Process the input signal by direct convolution using the following filter impulse response:
h(n) = {1/8, 1/4, 1/4, 1/4, 1/8}
(c) Plot the input and output signals on the same graph and explain what the filtering effect is.

Exercise 2: Filtering a multi-frequency signal
Let’s consider the following analog signal
x(t) = 0.3sin(4000?t)+sin(10000?t)+0.4sin(16000?t)
Write a MATLAB program to
(a) Sample the analog signal at 60 kHz for a duration of 10 msec.
(b) Process the input signal using the given filter impulse response h in the given code (see attached additional sample codes).
(c) Plot the input and output signals (as function of time) on the same figure using the stem and plot functions.

Exercise 3: Noise filtering using Fast Fourier Transform
(a) Create a signal with sum of two sinusoids and add some noise.
Sample code:
dt = .001;
t = 0:dt:1;
f = sin(2*pi*50*t) + sin(2*pi*120*t); % Sum of 2 frequencies
f = f + 2.5*randn(size(t)); % Add some noise
(b) Plot the original signal (before noise is added) and plot the noisy signal.
(c) Compute the Fast Fourier Transform of the noisy signal and its Power Spectral Density
Sample code:
n = length(t);
fhat = fft(f,n); % Compute the fast Fourier transform
PSD = fhat.*conj(fhat)/n; % Power spectrum (power per freq)
freq = 1/(dt*n)*(0:n); % Create x-axis of frequencies in Hz
L = 1:floor(n/2); % Only plot the first half of freqs
(d) Use the Power Spectral Density to filter out noise
Sample code:
indices = PSD>100; % Find all freqs with large power
PSDclean = PSD.*indices; % Zero out all others
fhat = indices.*fhat; % Zero out small Fourier coeffs.
ffilt = ifft(fhat); % Inverse FFT for filtered time signal
(e) Produce plots for both the filtered and unfiltered Power Spectral Density with respect to frequencies
(f) Plot the recovered time domain signal and explain this filtering procedure in your own words.